Privacy Policy
Effective Date: January 1, 2024
Company: Ergo Einrichtung und Design GmbH
Agnes-Bernauer-Str. 151, Munich, Germany
Company ID: 80333B51658
🔒 KEY PRIVACY COMMITMENT
We NEVER access, store, or transmit your cryptocurrency private keys, wallet data, or transaction information. Your Ergo 4.0 device operates completely offline for maximum privacy and security.
1. Information We Collect
Website Information
When you visit our website, we may collect:
- Browser type and version
- IP address (anonymized)
- Pages visited and time spent
- Referring website information
- Device and screen resolution data
Order Information
When you purchase our products, we collect:
- Name and shipping address
- Email address for order confirmation
- Payment information (processed by secure third-party providers)
- Product preferences and order history
Device Information
Important: The Ergo 4.0 device itself does NOT collect, store, or transmit any personal information, private keys, or cryptocurrency data. It operates completely offline.
2. How We Use Your Information
We use collected information only for:
- Processing and fulfilling orders
- Customer support and warranty services
- Website improvement and analytics
- Legal compliance and fraud prevention
- Optional product updates and security notifications
3. Information We Do NOT Collect
We explicitly do NOT collect:
- Cryptocurrency private keys or seed phrases
- Wallet addresses or transaction data
- Cryptocurrency balances or portfolio information
- Financial advice requests or investment decisions
- Trading activity or exchange information
4. Data Sharing
We may share limited information with:
- Shipping Partners: Name and address for delivery only
- Payment Processors: Necessary payment information only
- Legal Authorities: If required by law or court order
We NEVER sell personal information to third parties.
5. Data Security
We implement industry-standard security measures:
- SSL encryption for all website communications
- Secure payment processing through certified providers
- Limited data retention policies
- Regular security audits and updates
- Employee access controls and training
6. Cookies and Tracking
We use minimal cookies for:
- Essential website functionality
- Shopping cart management
- Basic analytics (anonymized)
- Security and fraud prevention
See our Cookie Notice for detailed information.
7. Your Rights (GDPR)
Under GDPR, you have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your data (where legally possible)
- Restrict processing
- Data portability
- Object to processing
8. Data Retention
We retain data for:
- Order Information: 7 years (legal requirement)
- Website Analytics: 26 months maximum
- Customer Support: 3 years after last contact
- Marketing Communications: Until you unsubscribe
9. International Transfers
Your data is primarily processed within the European Union. If data is transferred outside the EU, we ensure adequate protection through:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions by the European Commission
- Other appropriate safeguards as required by GDPR
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.
11. Updates to Privacy Policy
We may update this Privacy Policy periodically. Material changes will be communicated via:
- Email notification to registered customers
- Prominent notice on our website
- Updated effective date on this page
12. Contact Information
For privacy-related questions or to exercise your rights:
Data Protection Officer:
Email: privacy@get-ergo.com
Company: Ergo Einrichtung und Design GmbH
Address: Agnes-Bernauer-Str. 151, Munich, Germany
Company ID: 80333B51658
Supervisory Authority:
You may lodge complaints with the Bavarian Data Protection Authority (BayLDA) or your local EU data protection authority.
🛡️ SECURITY REMINDER
Your Ergo 4.0 device stores your cryptocurrency data completely offline. We cannot access, recover, or assist with lost private keys or forgotten passwords. You are solely responsible for securing your device and recovery information.