Privacy Policy

Effective Date: January 1, 2024

Company: Ergo Einrichtung und Design GmbH
Agnes-Bernauer-Str. 151, Munich, Germany
Company ID: 80333B51658

1. Information We Collect

Website Information

When you visit our website, we may collect:

• Browser type and version
• IP address (anonymized)
• Pages visited and time spent
• Referring website information
• Device and screen resolution data

Order Information

When you purchase our products, we collect:

• Name and shipping address
• Email address for order confirmation
• Payment information (processed by secure third-party providers)
• Product preferences and order history

Device Information

Important: The Ergo 4.0 device itself does NOT collect, store, or transmit any personal information, private keys, or cryptocurrency data. It operates completely offline.

2. How We Use Your Information

We use collected information only for:

• Processing and fulfilling orders
• Customer support and warranty services
• Website improvement and analytics
• Legal compliance and fraud prevention
• Optional product updates and security notifications

3. Information We Do NOT Collect

We explicitly do NOT collect:

• Cryptocurrency private keys or seed phrases
• Wallet addresses or transaction data
• Cryptocurrency balances or portfolio information
• Financial advice requests or investment decisions
• Trading activity or exchange information

4. Data Sharing

We may share limited information with:

• Shipping Partners: Name and address for delivery only
• Payment Processors: Necessary payment information only
• Legal Authorities: If required by law or court order

We NEVER sell personal information to third parties.

5. Data Security

We implement industry-standard security measures:

• SSL encryption for all website communications
• Secure payment processing through certified providers
• Limited data retention policies
• Regular security audits and updates
• Employee access controls and training

6. Cookies and Tracking

We use minimal cookies for:

• Essential website functionality
• Shopping cart management
• Basic analytics (anonymized)
• Security and fraud prevention

See our Cookie Notice for detailed information.

7. Your Rights (GDPR)

Under GDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your data (where legally possible)
• Restrict processing
• Data portability
• Object to processing

8. Data Retention

We retain data for:

• Order Information: 7 years (legal requirement)
• Website Analytics: 26 months maximum
• Customer Support: 3 years after last contact
• Marketing Communications: Until you unsubscribe

9. International Transfers

Your data is primarily processed within the European Union. If data is transferred outside the EU, we ensure adequate protection through:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by the European Commission
• Other appropriate safeguards as required by GDPR

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

11. Updates to Privacy Policy

We may update this Privacy Policy periodically. Material changes will be communicated via:

• Email notification to registered customers
• Prominent notice on our website
• Updated effective date on this page

12. Contact Information

For privacy-related questions or to exercise your rights:

Data Protection Officer:
Email: privacy@get-ergo.com
Company: Ergo Einrichtung und Design GmbH
Address: Agnes-Bernauer-Str. 151, Munich, Germany
Company ID: 80333B51658

Supervisory Authority:
You may lodge complaints with the Bavarian Data Protection Authority (BayLDA) or your local EU data protection authority.